Why can't I access my Gitcoin account?

Users can be locked out of their Gitcoin accounts for many reasons. If you've lost access to your Gitcoin account, you can try the following steps to regain access to your account.

Step 1: Clear your browser cache

Gitcoin utilises browser caching to enhance. However, on rare occasions, browser cache can cause issues with logging into your account. Clear your browser cache and try again to log into your account.

Step 2: Email support

If clearing your browser cache did not work, you can email Gitcoin support at [email protected] to investigate the issue.

The information we require

In your email to [email protected], please include the following information:
  • Your Gitcoin username
  • The email associated with your GitHub account
  • A description of what you are trying to do (e.g. trying to log in, trying to access a specific page)
  • A description of the error
  • If possible, a screenshot of the error and browser's console logs.
Requests without the required information may take a long time to process due to the volume of enquiries we receive.